Deposit not credited
Include the invoice/payment ID, selected network, amount, transaction ID and approximate sending time. Never share your wallet recovery phrase or private key.
Open account support: Deposit not creditedCLIENT SUPPORT
Help with the details that matter.
Keep questions and replies together in your account’s Support section. Include the relevant reference so the team can trace the issue.
Withdrawal question
Include the withdrawal request ID and the status currently displayed. If you need to change a destination on an open request, contact support before submitting another request.
Open account support: Withdrawal questionAccount access
Use password recovery on the login page. If you cannot access the account, use the website’s support chat. Never send your password or one-time login code.
Sign in / recover access: Account accessBefore investing
Ask about the membership terms, fees and withdrawal process before funding. Public research and calculator scenarios do not replace the terms agreed for your account.
Membership guide: Before investingA few useful answers.
What should I include in a payment enquiry?
Send the invoice or withdrawal ID, network, amount, current status and transaction ID when available. These references help the team locate the correct record.
What should I keep private?
Never share your password, one-time login code, wallet recovery phrase or private key. Account support does not need them to trace a payment record.
Keep a clear record.
Your dashboard records invoices, account credits and withdrawal requests separately. Public club-capital figures are separate from your personal balance.
Contact and support guide